The Customer Service Officer manages assigned customer files from opening to closure, coordinating operational activities across clearing, forwarding, transport, and warehousing. The role acts as a primary liaison between clients and operational teams to ensure timely documentation, transparent communication, and compliance with service KPIs.
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Customer Service Officer (Several Positions)Expiring Today!
Employer / Company
Africa Global Logistics (AGL)
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Description (Public)
Duties, Roles and Responsibilities
- Manage assigned customer files from opening through processing, delivery, and full operational closure
- Act as the primary point of contact for clients, delivering proactive updates and transparent communication
- Coordinate operational activities with internal transport, clearing, warehousing, and airfreight teams as well as subcontractors and government agencies
- Review customer instructions to ensure all operational and commercial documentation is complete
- Track operational milestones and promptly communicate potential delays or bottlenecks
- Update operational business management software as each stage is completed
- Collect supporting documents, including proof of delivery (PODs) required for file closure
- Assist invoicing teams by verifying supplier invoices, client expenses, and approved quotation rates
- Monitor performance against agreed customer SLAs and service KPIs, escalating risks when necessary
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's degree in Logistics and Supply Chain Management, Business Administration, or a related field
- Up to 2 years of relevant experience in clearing and forwarding, transport, imports/exports, or logistics operations
- Familiarity with logistics systems (e.g., SPOT, Pegasus, Way) is an added advantage
Skills & Competencies:
- Proficiency in Microsoft Office applications and business email communications
- Excellent verbal and written communication skills
- Strong stakeholder coordination and multi-tasking abilities under tight deadlines
- Customer-oriented mindset with high attention to detail
How to Apply
About Africa Global Logistics (AGL)
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent.
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