Customer Service Associate

Duties/Responsibilities:

• Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.

• Resolving customer complaints or issues in a timely and efficient manner.

• Providing information to customers about products or services.

• Documenting customer interactions and transactions in a call center software or CRM system.

• Meeting or exceeding performance goals, such as call handling time or customer satisfaction.

• Keeping current with company and industry-related information to ensure accurate information is provided to customers.

• Identifying and escalating complex customer issues to a supervisor or manager as needed.

• Following up with customers to ensure their needs were met.

• Participating in training and development programs to improve skills and performance.

Mandatory Requirements:

Education, Skills and Experience

• At least 2 years experience in working in a call center as Customer Service Representative;

• Knowledge of call center terminology, applications, and metrics

• Hands-on, detail-oriented, and strong execution skills.

• Good communication Skills both Written and Spoken with the ability to interact freely with customers.

• Passion for irrigation and proactive in decision making

• Independent thinkers who are able to thrive in a fast-paced dynamic environment.

• Have the ability to handle pressure, meet deadlines

• Be organized and be an expert in time management 

• Basic computer skills.