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Customer Service Associate job at Q-Sourcing Ltd | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service Associate job at Q-Sourcing Ltd
About the Organisation
Q-Sourcing is a leading HR and business process outsourcing firm that provides comprehensive staffing solutions, workforce management, and consultancy services. They cater to diverse industries including energy, telecommunications, logistics, manufacturing, and agriculture. Renowned for their tailored approach, Q-Sourcing focuses on enhancing organizational efficiency and effectiveness through innovative human resource practices and cutting-edge technology. With a strong commitment to excellence, they support businesses in achieving their goals by offering expert recruitment, training, payroll management, and compliance services.
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client in the renewable energy sector, we are looking for competent, skilled, and experienced
Job Title
Customer Service Associate job at Q-Sourcing Ltd
Q-Sourcing Ltd
Job Description
Customer Service Associate to work in Kampala.
Report To: Telesales Manager
Job Summary:
The Customer Service Agent will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Agent will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.
Duties, Roles and Responsibilities
Duties/Responsibilities:
Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
Resolving customer complaints or issues in a timely and efficient manner.
Providing information to customers about products or services.
Documenting customer interactions and transactions in a call center software or CRM system.
Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
Keeping current with company and industry-related information to ensure accurate information is provided to customers.
Identifying and escalating complex customer issues to a supervisor or manager as needed.
Following up with customers to ensure their needs were met.
Participating in training and development programs to improve skills and performance.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Mandatory Requirements:
Education, Skills and Experience
At least 2 years experience in working in a call center as Customer Service Representative;
Knowledge of call center terminology, applications, and metrics
Hands-on, detail-oriented, and strong execution skills.
Good communication Skills both Written and Spoken with the ability to interact freely with customers.
Passion for irrigation and proactive in decision making
Independent thinkers who are able to thrive in a fast-paced dynamic environment.
Have the ability to handle pressure, meet deadlines
Be organized and be an expert in time management
Basic computer skills.
How to Apply
All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU- SCU-CAS-CUSTOMER SERVICE ASSOCIATE”
Application Link :
https://qsourcingservtec.applytojob.com/apply/Yo3eqw18ET/QSSUSCUCASCUSTOMER-SERVICE-ASSOCIATE
Note:
The deadline for applications is not later than 02:00 pm February 20th Thursday, 2025
Only shortlisted applicants will be contacted.
Please Note:
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
