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Customer Relationship Officer job at Bridge Talent Management (on behalf of a client in the renewable energy sector) | Apply Now
Are you looking for Marketing and Sales jobs in Kenya 2025 today? then you might be interested in Customer Relationship Officer job at Bridge Talent Management (on behalf of a client in the renewable energy sector)
About the Organisation
The employer is a growing social enterprise in the renewable energy sector dedicated to providing sustainable and affordable clean energy solutions. The company focuses on enhancing access to renewable energy products while promoting financial inclusion and improved livelihoods in communities across Kenya.
Ukunda, Kenya
Full Time
Job Title
Customer Relationship Officer job at Bridge Talent Management (on behalf of a client in the renewable energy sector)
Bridge Talent Management (on behalf of a client in the renewable energy sector)
Job Description
The role involves conducting structured after-sales visits, delivering product usage training, supporting customers with syncing, fuel ordering, and repayment compliance. The officer will also be responsible for addressing customer feedback, providing preventative maintenance guidance, and supporting customer self-service initiatives. This role requires strong relationship-building skills, frequent field travel, and collaboration with call center agents and adoption coordinators to ensure a seamless customer journey.
Duties, Roles and Responsibilities
Conduct post-sale customer visits to onboard clients and provide product training.
Collaborate with call center agents and adoption coordinators to schedule visits.
Ensure customers understand product usage, credit obligations, and fuel ordering.
Support repayment compliance through weekly payment follow-ups.
Provide guidance on preventative maintenance (e.g., fan clog, stove cooling, battery charging).
Collect customer feedback and conduct satisfaction scoring.
Facilitate customer self-service for syncing, fueling, and payments.
Track customer product usage and fuel needs, ensuring timely reordering.
Distribute credit journey cards/flyers to reinforce repayment timelines.
Report field challenges and propose solutions to management.
Perform any other tasks assigned by management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Diploma or Bachelor’s degree in Business, Marketing, or related field.
Minimum 1 year of sales experience (preferably in telecom, energy, FMCG, or consumer goods).
Strong communication, negotiation, and relationship management skills.
Ability to work independently in the field and meet targets.
Comfortable with frequent travel within Kwale, Kilifi, and Mombasa.
Proficiency in English and Kiswahili (knowledge of local dialects is an advantage).
Excellent conflict resolution, problem-solving, and customer service skills.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
