Dembe Trading Enterprises Ltd is looking for a dynamic and customer-focused Customer Relations Officer to join its team. The successful candidate will be responsible for managing customer relationships, handling inquiries and complaints, and supporting the company's growth through strong interpersonal skills and effective use of social media platforms.
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Customer Service / Relations
Customer Relations Officer
Employer / Company
Dembe Trading Enterprises Ltd
Archived job advert. This original notice is retained for reference. Applications through this advert are closed.Browse current jobs.
Description (Public)
Duties, Roles and Responsibilities
- Manage and maintain strong customer relationships to ensure satisfaction and loyalty.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Support the company's digital presence through social media marketing and engagement.
- Liaise between customers and internal teams to resolve issues and improve service delivery.
- Maintain accurate records of customer interactions and follow-up actions.
- Identify opportunities to improve customer experience and contribute to business growth.
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's Degree in Business or a related field from a recognised institution.
- Minimum of 2 years of customer service experience.
Skills & Competencies:
- Strong communication and interpersonal skills.
- Proficiency in social media marketing.
- Customer-oriented mindset with a professional and positive attitude.
- Ability to work under pressure and handle multiple tasks simultaneously.
Application status
This is an archived notice. Applications through this advert are closed.
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