Customer Experience & Order Management Lead at Kenchic Limited | Jobs in Kenya Customer Experience & Order Management Lead at Kenchic Limited
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Customer Experience & Order Management Lead
Employer / Company
Kenchic Limited
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Description (Public)
Duties, Roles and Responsibilities
- Customer Experience & Order Management Lead
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor’s degree in business, Supply Chain, Operations, Customer Experience, Commerce or a related field.
- At least five years’ relevant experience, including a minimum of three years leading people.
- Experience coordinating order fulfilment across several operational departments.
- Demonstrated experience coordinating order fulfilment across Sales, Production, Logistics, Stores, Procurement and Finance.
- Proven ownership of process improvement, SOP development, root-cause analysis and corrective-action follow-through.
- Strong working knowledge of ERP/CRM systems, Excel and operational performance reporting.
- Training in customer experience, supply chain, project management, or continuous improvement will be an added advantage.
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How to Apply
About Kenchic Limited
Kenchic Limited is a privately owned poultry production and processing company headquartered in Nairobi, Kenya. Founded in 1984, it has grown into East and Central Africa’s leading supplier of day-old chicks and processed chicken products, serving both local and international markets. The company is recognized for its “Farm-to-Family” approach emphasizing biosecurity, food safety, and sustainability.
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