Customer Care Consultant

• Cross-sell all bank products and services to customers
• Attend to customer queries and lodge them in the ECRM system
• Resolve and minimize customer complaints
• Receive and analyze customer applications for ATM cards, credit cards, and cheque books
• Maintain proper documentation and custodianship of blank forms
• Ensure 100% collection of revenues for services rendered
• Rectify irregularities highlighted in audit reports for the customer service area
• Ensure punctual and accurate submission of relevant reports
• Ensure all relevant stationery is available to customers
• Maintain cleanliness and order in the banking hall

Qualifications & Experience:

• University degree in a relevant business discipline
• Professional qualification in General Banking is an added advantage
• At least 1 year of banking experience

Skills & Competencies:

• Strong customer service skills and thorough knowledge of banking products
• Strong communications, interpersonal skills, and team player
• Passion for performance; self-drive, flexibility, and attention to detail
• Open to new ideas in a rapidly changing business environment