Crew Control Officer

Description (Public)

To provide and maintain oversight of the proper allocation and utilization of RwandAir flight deck and cabin crew members during daily and short-term operations. Maintaining safety standards and contribute to on-time performance by effective crew management. Manage all training recovery activities a

Duties, Roles and Responsibilities

To provide and maintain oversight of the proper allocation and utilization of RwandAir flight deck and cabin crew members during daily and short-term operations. Maintaining safety standards and contribute to on-time performance by effective crew management. Manage all training recovery activities associated with flight crew training.
1. Key Duties and Responsibilities:
Roster Management & Disruption Recovery
Continuous tracking, monitoring and modification of the flight deck and cabin crew rosters during day-to-day operations +72 hours in order to ensure 100% on-time flight coverage.
Proactively adjust crew pairings and rosters to recover from operational delays, weather issues, technical groundings, or sudden crew absences.
Efficiently deploying standby and reserve crew members to cover operational shortfalls or crew no-shows.
Communicate all roster changes, duty updates, and flight delays directly and clearly to the affected crew members in a timely manner.
Ensuring that all changes in crew scheduling are communicated to Operations Control Centre & Crew Logistics.
Monitoring crew’s on-time check in for flights and other duties.
Regulatory Compliance & Safety

Qualifications, Education and Competencies

Qualifications & Experience:

Proficiency in Crew Planning / Rostering Systems
3. About You – Other Desired Competencies & Skills;
Solution-oriented with the ability to make quick decisions
Detail-oriented, with strong attention to accuracy
Strong communication and negotiation skills
Computer Literacy (MS Office)
Fluency in written and spoken English
Comfortable working in a fast-paced, high-alert, enclosed Operations Control Centre (OCC) environment.
Full flexibility to work 24/7 rotating shifts, including nights, weekends, and holidays.
Continuous tracking, monitoring and modification of the flight deck and cabin crew rosters during day-to-day operations +72 hours in order to ensure 100% on-time flight coverage.