Corporate Communication Assistant I

• Receive and channel incoming calls to the respective destinations and book outgoing calls
• Carry out routine testing of exchange lines and switchboard facilities and ensure defective equipment is repaired
• Maintain records of telephone equipment and peripherals and update the calls register
• Confirm visitors' identification documents and direct them to the respective destinations
• Respond to customer enquiries and maintain a register of all complaints raised by customers and visitors
• Operate the switchboard and answer and direct telephone calls

Qualifications & Experience:

• Cumulative service period of six years' relevant work experience, three of which should have been in the grade of Customer Care Assistant or a comparable position
• Diploma in Customer Service, Public Relations, International Relations and Diplomacy, Communication or a related discipline
• Proficiency in computer applications
• Shown merit and ability as reflected in work performance and results

Skills & Competencies:

• Customer care and front office management
• Telephone and switchboard operations
• Records management
• Communication and interpersonal skills