Corporate Communication and Public Relations OfficerNew!

• Assisting in implementing the IRA communications & Customer relations policies, strategies, procedures and plans.
• Assisting in planning and implementation of all of the Authority’s internal and external communications and promotional programmes.
• Assisting in identifying events that can enhance IRA’s image or can be used to reach many publics and coordinate IRA’s participation in the same.
• Assisting in managing the Authority’s media relations, including organizing press conferences, coordinating media coverage, and responding to media inquiries.
• Assisting in monitoring and analyse media coverage and public commentary, including traditional and social media, and provide regular reports and recommendations.
• Assisting in managing and updating content on the IRA website and other digital platforms to ensure accuracy, relevance, and timeliness.
• Assisting in organizing and managing press conferences, media coverage and respond to incoming media calls.
• Providing input for speeches, press releases newsletters, reports, journals, and other corporate communication materials and publications and any other presentations as required.
• Gathering information, write articles and edit newsletters, reports, journals and other publicity materials;.
• Developing and maintain a database for distribution of IRA’s Information, Education and Communication (IEC) materials.
• Assisting in handling, resolution, and documentation of customer and stakeholder inquiries and complaints.
• Undertaking settlement of customer/ stakeholders queries and inquiries.
• Assisting in implementing and managing customer relationship management (CRM) systems to enhance service delivery and stakeholder engagement.
• Assisting in establishing, developing, and maintaining positive relationships with customers, industry stakeholders, and strategic partners.
• Receiving, recording, maintaining and analysing a comprehensive database of all complaints lodged with the Authority.
• Monitoring all public comments about the organization including social media.

Qualifications & Experience:

• Bachelor’s degree in any of the following: Journalism, Communication, Public Relations or equivalent qualification from a recognized institution.
• Bachelor’s degree in any of the Social Sciences plus a Diploma in any of the following: Journalism, Communication, Public Relations, or an equivalent qualification from a recognized institution.
• Graphic design skills is an added advantage.
• Proficiency in computer applications.
• Communication skills.
• Interpersonal skills.
• Report writing skills.
• Presentation skills.
• Conflict management.
• go to method of application ».

Skills & Competencies:

• Corporate Communication and Public Relations Officer.
• Job Type Full Time.
• Qualification BA/BSc/HND.
• Experience.
• Location Nairobi.
• Job Field Content, Editorial and Journalism.
• Job Specifications.
• The duties and responsibilities will entail:.
• Undertaking settlement of customer/ stakeholders queries and inquiries.
• Monitoring all public comments about the organization including social media.
• Undertaking photography and videography at IRA corporate events.
• Assisting in protocol management.