Consular Associate

Description (Public)

Under the direct supervision of a Consular Officer, the Consular Associate is assigned a wide range of responsibilities in the American Citizen Services Unit in Nairobi, providing consular services to U.S. citizens, conducting non-adjudicatory visa processing and assisting in investigation and validation studies.

Duties, Roles and Responsibilities

Provide consular services to U.S. citizens under the supervision of a Consular Officer
Conduct non-adjudicatory visa processing
Assist in investigation and validation studies
Input data accurately in consular systems and spot and correct errors made by applicants and fellow staff
Draft official correspondence and maintain records
Deal with the public tactfully under difficult and sensitive circumstances

Qualifications, Education and Competencies

Qualifications & Experience:

Minimum of three years of office administrative experience with at least one year of consular experience; OR minimum two years of office administration at FP-07 (Training Level); OR one year of office administration at FP-08 (Training Level)
Completion of High School is required
Level IV (Fluent) speaking, reading and writing of English

Skills & Competencies:

Demonstrated skills in MS Office Suite and general computer skills including information and database management
Organisational skills including task management and filing
Writing skills appropriate for official correspondence
Ability to obtain and maintain a DOS Secret Security clearance
Tact and good judgement in dealing with the public
Good interpersonal skills