Conduct Supervision Assistant IIINew!

• Register complaints reported by policyholders and beneficiaries to ensure accurate recording and tracking;.
• Attend to walk-in customer enquiries and provide appropriate information in line with service guidelines;.
• Receive and respond to telephone enquiries and direct issues for appropriate action;.
• Receive and respond to email enquiries in accordance with established service standards;.
• Participate in departmental logistics, including organisation of meetings and workshops and facilitation of smooth information flow;.
• Support preparation of basic records and logs related to complaints and enquiries;.
• Assist in dissemination of information to policyholders and beneficiaries on complaints procedures;.
• Support communication logistics for outreach, meetings and internal coordination; and.
• Maintain orderly records and files on complaints and enquiries for reference and reporting.

Qualifications & Experience:

• For appointment to this grade, candidate must have: -.
• Diploma in Insurance, Law, or its equivalent from a recognized institution.
• Proficiency in computer applications.
• Communication skills.
• Interpersonal skills.
• Analytical skills.
• Report writing skills.
• go to method of application ».

Skills & Competencies:

• Conduct Supervision Assistant III - 2 Posts.
• Job Type Full Time.
• Qualification Diploma.
• Experience.
• Location Nairobi.
• Job Field Insurance.
• Job Specifications.
• Duties and responsibilities at this level will entail:.
• Receive and respond to telephone enquiries and direct issues for appropriate action;.
• Receive and respond to email enquiries in accordance with established service standards;.
• Support preparation of basic records and logs related to complaints and enquiries;.
• Support communication logistics for outreach, meetings and internal coordination; and.