Community Monitors (11 Positions)New!

Description (Public)

Support the Engagement of Recipients of Care in Improving Integrated Health Services project by linking recipients of care, community networks, referral hospitals and linked facilities in the assigned district. Monitor and validate evidence on integrated HIV, TB and chronic care services, work with Continuous Quality Improvement committees, and track commitments through the Feedback-to-Action Tracking Matrix.

Duties, Roles and Responsibilities

Collect qualitative and quantitative data at the referral hospital, linked hospitals, HCIVs, HCIIIs and special clinics using approved tools.
Upload timely, accurate data to the Feedback-to-Action Tracking Matrix dashboard with data-quality checks and triangulation against authorised records.
Analyse findings for facility and district use, monitor integration and UHC milestones, and keep the stakeholder coverage plan updated.
Engage people living with HIV, people with TB, key populations, youth, AGYW and men to surface issues in HIV and TB service delivery.
Facilitate feedback and validation meetings with facility teams, CQI committees and Health Unit Management Committees.
Support root-cause analysis, improvement-cycle planning and prioritisation of facility CQI projects.
Record each commitment, responsible person, due date, status and verification evidence, and escalate overdue or unresolved issues.
Refer urgent access-to-care or safeguarding concerns to authorised facility staff and the Field Support Supervisor.
Supply validated anonymised data and draft local findings for secretariat advocacy products and the From Feedback to Action campaign.
Submit monthly field reports and workplans, and provide timely financial, administrative and M&E reports.

Qualifications, Education and Competencies

Qualifications & Experience:

Bachelor's degree in Community Health, Social Work and Social Administration, Social Sciences, Monitoring and Evaluation, Health Information Management or a related discipline.
Training in CQI, Recipient of Care engagement or social accountability is an advantage.
Relevant experience in health programmes, social accountability or Recipient of Care and community engagement, preferably in HIV/TB or integrated chronic care.
Sound knowledge of the diversity of people living with HIV.
Practical understanding of CQI, root-cause analysis and action tracking.
Fluent written and spoken English plus at least one local language, with local language fluency in the region an added advantage.

Skills & Competencies:

Data collection, validation, triangulation and interpretation of routine health information.
Working knowledge of MS Word, Excel and Zoom, and willingness to learn the FATM/Solstice tool.
Strong report writing and evidence summarising.
Facilitation of community and facility meetings.
Self-motivated, organised and able to manage a multi-facility workplan with limited supervision.
Confidentiality, informed consent and safeguarding practice.