Commercial Director

Description (Public)

NFT Consult, a business process outsourcing firm, is seeking a Commercial Director for its client's Uganda telecoms operations, with full accountability for revenue growth, profitability, subscriber acquisition and customer retention across consumer and business segments.

Duties, Roles and Responsibilities

Own the Uganda commercial P&L: revenue, gross margin, ARPU, subscriber growth and commercial opex
Build the annual and 3-year commercial plan aligned to Group strategy and the network rollout plan
Track market, competitor and regulatory (UCC) moves and adjust pricing and propositions quickly
Grow home fibre and pay-TV subscribers in served areas and drive homes-passed-to-connected conversion
Own product bundles, pricing, promotions and the customer lifecycle from acquisition to retention
Cut churn through proactive retention, payment-channel improvements (mobile money, auto-renewal) and service quality
Build and lead the enterprise and SME sales function: dedicated internet, MPLS/VPN, managed services and multi-dwelling units
Win and manage key accounts including government, banks, NGOs and development partners
Lead tenders, contract negotiation and wholesale or infrastructure partnerships
Run a cost-efficient mix of direct sales, agents, dealers, digital and retail channels
Lead brand, marketing and communications in Uganda within Group brand guidelines
Own NPS and customer experience targets with Customer Service and Network teams
Lead, coach and build the commercial team with clear targets and incentive schemes
Ensure compliance with UCC regulations, data protection law and Group policies

Qualifications, Education and Competencies

Qualifications & Experience:

Bachelor's degree in Business, Marketing, Commerce, Engineering or a related field
10+ years in telecoms, ISP or pay-TV, with at least 5 years in a senior commercial leadership role
Proven delivery in both consumer (B2C) and enterprise (B2B) segments with P&L or revenue-target ownership
Track record growing subscribers and revenue in fixed broadband/FTTH, mobile data or pay-TV in East Africa, ideally Uganda
Experience leading large sales teams across direct, agent/dealer and digital channels
MBA or relevant postgraduate qualification desirable
Experience with fibre rollout commercialisation and working knowledge of UCC licensing and regulatory requirements desirable

Skills & Competencies:

Strategic and commercial acumen
Strong leadership and team-building capability
Excellent negotiation and stakeholder management skills
Data-driven decision making with clear forecasting and reporting
Ability to work in a matrix structure with regional and local reporting lines

How to Apply

About NFT Consult

NFT Consult is a premier human resources consultancy firm that has established itself as a leader in talent acquisition, management, and development across East Africa. Founded with a vision to bridge the gap between top talent and leading organizations, NFT Consult has consistently delivered exceptional HR solutions tailored to meet the unique needs of its clients. Established in 2005, NFT Consult is a business process outsourcing firm headquartered in Kampala, Uganda, with additional offices in Hoima, South Africa, Kenya, Botswana, Rwanda, Tanzania, Zambia, Burundi, and South Sudan. The company specializes in executive search, staff recruitment, manpower outsourcing, HR process outsourcing, training, and talent development, aiming to transform organizations and unlock individual potential. NFT Consult serves clients across various sectors, including ICT, oil and gas, telecommunications, and financial services. The firm fosters a work culture that emphasizes empathy, integrity, innovation, and diversity, offering job opportunities that align with these values. For more information, visit their official website at www.nftconsult.com.