PalmPay is looking for a highly motivated Collection Supervisor to lead our debt recovery operations. The role involves managing a team of collection agents, implementing recovery strategies, and ensuring targets are met while maintaining professional customer standards.
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Management
Collection Supervisor
Employer / Company
PalmPay
Archived job advert. This original notice is retained for reference. Applications through this advert are closed.Browse current jobs.
Description (Public)
Duties, Roles and Responsibilities
Key Duties and Responsibilities:
- Supervise the day-to-day operations of the collection team.
- Develop and implement effective collection strategies to maximize recovery.
- Monitor agent performance and provide regular coaching and feedback.
- Analyze collection data and prepare comprehensive reports for management.
- Ensure team compliance with all legal and regulatory guidelines for debt collection.
- Handle escalated customer issues and complex recovery cases.
Qualifications, Education and Competencies
Person Specifications / Qualifications:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Proven experience in debt collection or credit management.
- Demonstrated experience in a supervisory or leadership capacity.
- Strong analytical skills and proficiency in collection software.
- Exceptional negotiation and communication abilities.
Application status
This is an archived notice. Applications through this advert are closed.
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