The officer is the first point of contact for guest enquiries, feedback and complaints, creates and publishes content that strengthens the hotel brand across social channels, and manages online reputation by responding to reviews.
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Public Relations
Client Relations and Social Media OfficerNew!
Employer / Company
Donswift Company Limited
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Description (Public)
Duties, Roles and Responsibilities
- Serve as the first point of contact for guest enquiries, feedback and complaints and ensure timely resolution
- Create and publish engaging content that strengthens the hotel brand across social media channels
- Manage the hotel's online reputation by responding to reviews on leading travel and review platforms
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's degree in Marketing, Communications, Public Relations, Hospitality Management or a related field.
- At least 2 years of experience in client relations, social media or digital marketing, preferably in hospitality.
Skills & Competencies:
- Proficiency in social media management and content creation tools.
- Written and verbal communication.
- Customer service and relationship management.
- Creativity and brand consistency.
- Organisation and time management.
How to Apply
About Donswift Company Limited
Donswift Company Limited is a consultancy firm based in Uganda, established in 2020. The company offers services in three primary areas: business consultancy, marketing and research, and recruitment and human capital development. Their mission is to empower businesses with the strategies, tools, and personnel needed for growth and success.
Donswift works closely with organizations to identify challenges, develop tailored solutions, and implement strategies that drive transformation. Their marketing and research services focus on helping businesses strengthen their brand presence, while their recruitment services are aimed at finding the best talent to meet their clients' needs.
Mission
To empower organisations with strategic business consultancy, effective marketing insights and recruitment solutions that enable sustainable growth and improved organisational performance.
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