The Client Relations and Order Management Officer receives and processes client orders, coordinates with the delivery team and keeps customers updated from order to completion.
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Client Relations and Order Management OfficerExpiring Soon!
Employer / Company
The Delivery Guy UG
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Description (Public)
Duties, Roles and Responsibilities
- Receive and acknowledge client orders.
- Engage clients on their delivery requirements.
- Process and register orders in the system.
- Coordinate with the delivery team on dispatch.
- Follow up on pending and completed orders.
- Communicate delivery updates to clients.
- Handle client enquiries and complaints professionally.
Qualifications, Education and Competencies
Qualifications & Experience:
- Experience in sales and marketing, ideally in e-commerce or retail.
- Strong digital marketing and social media skills are an added advantage.
Skills & Competencies:
- Excellent communication and interpersonal abilities.
- Analytical skills for data driven decisions.
- Customer centricity and consistency in operations.
- Organisation and follow-up.
How to Apply
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