Client Excellence OfficerNew!

• Serve as the first point of contact for patients and visitors and manage their experience
• Handle patient enquiries, feedback and complaints and follow them through to resolution
• Coordinate front office, admissions and service support activities
• Maintain accurate records of client interactions and service outcomes
• Support service quality initiatives and patient satisfaction monitoring
• Liaise across clinical and administrative teams to resolve service issues

Qualifications and Experience

• Diploma or bachelor's degree, or recent graduate, in public relations, communications, healthcare management, hospital administration, marketing, customer experience management or a related discipline
• Good computer skills with proficiency in Microsoft Office

Skills and Competencies

• Excellent verbal and written communication skills
• Strong interpersonal, customer service and problem-solving abilities
• Professional presentation, empathy and a patient-centred mindset
• Ability to work in a fast-paced healthcare environment