Claims Manager - General BusinessNew!

• Provide technical oversight and approval of general business claims discharge documentation within delegated authority.
• Authorise payment of claims in line with policy provisions, underwriting intent, reinsurance requirements and regulation.
• Ensure claims are assessed, approved and settled accurately and within agreed turnaround times.
• Review and validate complex claims against medical evidence, legal documents and contractual obligations.
• Establish, review and adjust claim reserves and conduct structured reserve reviews with actuarial and finance teams.
• Analyse claims experience, loss ratios and emerging risk trends and give feedback to underwriting and pricing.
• Champion fair claims handling under Treating Customers Fairly principles and manage escalated complaints.
• Lead, coach and develop the claims team and drive continuous improvement of claims processes and controls.

Qualifications & Experience:

• Bachelor's degree in Actuarial Science, Business Administration or a related discipline.
• Professional insurance qualification such as ACII, CII or a Diploma in Insurance.
• A Master's degree in a related field is an added advantage.
• Minimum of 8 years' experience in claims management.

Skills & Competencies:

• Strong technical claims assessment and reserving judgment.
• Regulatory and governance compliance.
• Leadership, coaching and team development.
• Data-driven analysis and stakeholder communication.