Card Issuing Support OfficerNew!

Description (Public)

KCB Bank Uganda is looking for a Card Issuing Support Officer to process card applications and replacements, resolve cardholder issues and chargebacks, and keep card issuing records accurate and compliant with scheme rules.

Duties, Roles and Responsibilities

Process debit and credit card applications, renewals and replacements
Resolve cardholder complaints, disputes and chargebacks within scheme timelines
Maintain accurate card issuing and stock records
Reconcile card transactions and exception reports
Support card scheme compliance and audit requirements
Liaise with branches and customer service on card queries

Qualifications, Education and Competencies

Qualifications and Experience

Bachelor's degree in Business, Finance, IT or a related field
Up to 2 years experience in banking operations, cards or customer service
Understanding of card scheme rules and dispute processes is an advantage

Skills and Competencies

Accuracy and attention to detail
Customer service and complaint resolution
Records and reconciliation
Teamwork and follow through

How to Apply

About KCB Bank Uganda

KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda. The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy. KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers. Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment.