Call Centre Agents (4 Fresher Jobs)

Student Engagement & Inquiry Management

• Handle inbound and outbound calls, emails, WhatsApp, social media, and walk-in inquiries.
• Provide accurate information on academic programs, entry requirements, tuition fees, scholarships, and student services.
• Guide prospective students through the admissions and registration process.
• Follow up on incomplete applications to improve conversion rates.
• Escalate complex academic matters to Faculties or the Academic Registrar where necessary.

Recruitment & Conversion Support

• Generate and track leads using the University’s CRM/admissions system.
• Conduct proactive follow-ups to convert inquiries into applications and enrollments.
• Support marketing campaigns, exhibitions, school visits, and open days.
• Contribute toward achieving enrollment targets and departmental KPIs.

Systems, Reporting & Compliance

• Maintain accurate records of all interactions and inquiries.
• Generate periodic reports on inquiry volumes and conversion performance.
• Ensure compliance with the Data Protection and Privacy Act, 2019 in handling student information.
• Uphold confidentiality and professional standards at all times.

• Bachelor’s degree in Marketing, Business Administration, Public Relations, Education, or a related field.
• Minimum of 1–2 years’ experience in a call centre, admissions, or customer service role.
• Experience in higher education is an added advantage.
• Proficiency in CRM systems and Microsoft Office applications.
• Excellent verbal and written communication skills.
• Bachelor’s degree in Marketing, Business Administration, Public Relations, Education, or a related field.
• Minimum of 1–2 years’ experience in a call centre, admissions, or customer service role.
• Experience in higher education is an added advantage.
• Proficiency in CRM systems and Microsoft Office applications.
• Excellent verbal and written communication skills.