Call Center AgentNew!

Description (Public)

The Call Center Agent represents Echowa Ltd on the telephone, promoting the company's outsourced services to international clients and meeting set sales and quality objectives.

Duties, Roles and Responsibilities

Handle outbound calls professionally.
Promote the company's services with conviction and clarity.
Achieve set objectives while respecting quality standards.
Ensure proper follow-up of exchanges with clients.
Represent the company with a positive, dynamic and commercial attitude.

Qualifications, Education and Competencies

Qualifications & Experience:

Bachelor's degree.
At least one year of experience in a sales department preferred.
Experience in a call center service is an asset.

Skills & Competencies:

Excellent listening skills and stress resistance.
Analytical skills and excellent French communication.
Perseverance and a positive, dynamic attitude.
Ability to persuade and negotiate.
Basic knowledge of computer tools.

How to Apply

About Echowa Ltd

Echowa Ltd is a dynamic, Kigali-based company dedicated to providing high-quality professional services outsourcing to international partners. We bridge the gap for foreign companies seeking efficiency and excellence by offering a versatile team of experts in IT, design, accounting, and administrative management. Our culture is built on technical excellence, agility, and a commitment to delivering reliable, high-performance solutions for our global clients.