Call Center AgentNew!

Description (Public)

Agents make outbound calls, present services clearly, follow up with clients and meet quality and sales targets.

Duties, Roles and Responsibilities

Handle outbound calls professionally and present the company's services with clarity
Achieve set objectives while respecting quality standards and professional ethics
Follow up on exchanges with clients and keep accurate call records
Represent the company with a positive, dynamic and commercial attitude
Provide accurate information to prospects and route interested clients to the right contact
Work with team leads to review call quality and improve conversion

Qualifications, Education and Competencies

Qualifications & Experience:

Secondary school diploma or higher; sales or call centre training an advantage
Experience in a sales department or call centre service is an asset
Excellent French communication skills; English is an advantage
Comfortable working with call targets and quality monitoring

Skills & Competencies:

Excellent listening and persuasion skills
Good stress resistance and perseverance
Analytical approach to handling objections
Discipline in following scripts and quality standards
Positive, dynamic attitude with clients

How to Apply

About Echowa Ltd

Echowa Ltd is a dynamic, Kigali-based company dedicated to providing high-quality professional services outsourcing to international partners. We bridge the gap for foreign companies seeking efficiency and excellence by offering a versatile team of experts in IT, design, accounting, and administrative management. Our culture is built on technical excellence, agility, and a commitment to delivering reliable, high-performance solutions for our global clients.