Business & Digital Transformation OfficerNew!

• Serve as the internal business owner of all business systems and gather requirements from users and departments.
• Translate business needs into technical requirements for vendors and drive continuous process improvement.
• Lead automation initiatives and monitor system utilisation, recommending enhancements.
• Develop and drive the systems integration roadmap across core banking, CRM, loan origination, HR, accounting, mobile apps and credit reference bureaus.
• Lead technology projects including system upgrades, new module implementation, channel development and product digitisation.
• Develop management dashboards, improve data quality and support strategic and portfolio reporting.
• Manage ICT vendors, monitor SLAs, conduct quarterly performance reviews and validate technology invoices.
• Maintain ICT policies, coordinate risk assessments and ICT audits, and monitor cybersecurity controls.
• Coordinate business continuity and disaster recovery testing and ensure Data Protection Act compliance.
• Develop the ICT roadmap and advise management on technology investments.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering or a related ICT field.
• At least one certification such as ITIL, PRINCE2, Microsoft Dynamics, Azure Fundamentals, CISA, CISM or PMP.
• Minimum 5 years of ICT experience.
• At least 3 years in microfinance, banking, fintech, SACCO or digital lending.
• Preferred experience with core banking systems, CRM platforms, systems integration and vendor management.

Skills & Competencies:

• Business analysis and requirements gathering.
• Project and vendor management.
• Data analytics and management reporting.
• ICT governance, risk and cybersecurity awareness.
• Strong communication with business and technical stakeholders.