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About the Organisation
Branch Head Of Operations job at Guaranty Trust Bank Uganda | Apply Now
Kampala, Uganda
Guaranty Trust Bank (Uganda) is a subsidiary of the leading Pan-African financial institution, Guaranty Trust Holding Company Plc, with a mission to offer superior banking services that drive financial inclusion, empower customers, and contribute to national development. Since its establishment in Uganda, the bank has built a strong reputation for reliability, innovation, and customer-centric service, gaining recognition for excellence in retail and digital banking.
Known for fostering a dynamic, performance-driven work culture, GTBank Uganda values professionalism, innovation, and integrity, offering its employees career growth, continuous learning opportunities, and a supportive work environment. The bank provides diverse job opportunities ranging from customer service and digital banking to risk management and operations, with flexible arrangements that encourage work-life balance. Evolving from a traditional banking model into a tech-forward institution, GTBank leverages innovative digital solutions, including mobile and online platforms, to meet modern banking needs efficiently.
With a growing network of branches and digital outreach, its size and reach continue to expand across Uganda. The bank’s core values—excellence, integrity, innovation, and social responsibility—are embedded in every aspect of its operations. Its CSR initiatives focus on education, community development, and youth empowerment, underlining its commitment to sustainable impact. For more information, visit the official website at https://www.gtbank.co.ug.
Are you looking for Management/Banking jobs in Uganda 2025 today? then you might be interested in Branch Head Of Operations job at Guaranty Trust Bank Uganda
Full Time
Deadline:
5 Jan 2025
Job Title
Branch Head Of Operations job at Guaranty Trust Bank Uganda
Guaranty Trust Bank Uganda
Job Description
REPORTING TO: Group Head of Operations
Purpose of Position:
Reporting to the Group Head of Operations, this role is responsible for the overall management, supervision, and control of operational activities within the branch, ensuring customer expectations are met without exposing the bank to risk. The role involves continuous monitoring of performance standards, ensuring seamless operations and customer service, and reviewing processes, controls, and policies to optimize efficiency.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should send their applications and required documents to jobsug@gtbank.com.
Deadline: 05th January 2025
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How to Apply
Implement the bank's service strategy at the branch level.
Coordinate front and back office activities to provide effective service to both internal and external clients.
Manage risks and internal controls impacting the branch, ensuring necessary measures are in place to monitor and control these risks.
Oversee customer service levels in the branch, ensuring they meet the bank’s standards.
Maximize bank fees and deposits in alignment with the bank’s strategy.
Lead the development and management of branch staff.
Oversee administrative activities within the branch.
Implement audit recommendations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A university degree in Business Administration, Finance, Commerce, or a related field.
Minimum of 5 years of experience in banking operations, with at least 2 years in a supervisory role.
Strong communication and negotiation skills.
Leadership and management abilities.
Excellent problem-solving, analytical, attention to detail, decision-making, and teamwork skills.
