At Your Service Agent - Telephone OperatorNew!

• Answer, record and process all guest requests, questions and concerns via telephone, email, chat and mobile.
• Operate the telephone switchboard, process wake-up call requests and direct calls to the right extension.
• Receive, record and relay messages accurately.
• Log all guest requests and issues in the computer and contact the right department or individual.
• Follow up with guests to confirm their request has been resolved to their satisfaction.
• Provide information on room features, property amenities and local areas of interest.
• Process room service orders, answer menu questions and record transactions in the point-of-sale system.
• Assist guests with internet access and guestroom entertainment.
• Welcome and acknowledge guests according to company standards and anticipate their needs.
• Maintain confidentiality of proprietary information and protect company assets.

Qualifications & Experience:

• Degree or diploma in a related field.
• 1 to 2 years of experience in a guest service, call centre or hospitality role.
• Clear spoken and written English.

Skills & Competencies:

• Professional telephone etiquette.
• Accurate message taking and logging.
• Patience and empathy with guests.
• Coordination across departments.