Assistant Front Office ManagerNew!

• Assist the Front Office Manager in administering front office functions and supervising staff daily.
• Direct managers and employees to carry out procedures ensuring efficient check-in and check-out.
• Supervise and manage day-to-day front office operations across bell, door, switchboard and guest services.
• Build mutual trust, respect and cooperation among team members and ensure recognition on all shifts.
• Manage daily operations to meet quality standards and customer expectations.
• Handle complaints, settle disputes and resolve grievances or conflicts.
• Monitor progress toward guest services and front desk goals and develop plans to accomplish work.
• Ensure employee positions are understood well enough to cover duties in their absence.
• Maintain open, collaborative relationships with employees and other departments.
• Ensure guest and employee satisfaction while maximising departmental financial performance.

Qualifications & Experience:

• Degree or Diploma from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or a related major.
• 5 years of experience in guest services, front desk or a related professional area.
• Experience in a hotel or luxury service environment; a five-star hotel is highly desirable.

Skills & Competencies:

• Front office operations and room division knowledge.
• Team supervision and coaching.
• Guest complaint handling and service recovery.
• Financial and operational decision making.
• Clear communication and interpersonal influence.