The Area Collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance, converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups, working with Area Business Managers and Field Sales Executives to minimize default rates.
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Area Collections ExecutiveExpiring Soon!
Employer / Company
Sun King
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Description (Public)
Duties, Roles and Responsibilities
- Convert delinquent accounts to current customers through overdue client visits and performing collection calls
- Work with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates through follow up on delinquent customers
- Identify, report and investigate suspected fraud or tampering cases
- Escalate complex cases (client complaints, tampering, fraud) working closely with the Fraud Management team
- Train field agents on key risk processes including various collection techniques and repossession
- Drive operating rhythm to follow up with agents (Field Officers) to ensure they complete collection calls and repossession tasks on time
- Examine area portfolio and repayment trends and lay down daily, weekly, monthly strategies to drive better collection rates
- Conduct mystery market visits to confirm the quality of sales and obtain insights to enhance strategic direction and mitigate delinquency
- Provide weekly updates to Sales and Risk management teams on field interventions performed and results achieved, along with customer insights
- Design, pilot, and operationalize collection processes to ensure better repayments and customer satisfaction
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's degree, preferably in a Criminology-related course
- At least 2 years of experience, preferably in collections or fraud identification & investigation
- Credit management experience in an MFI/bank/fintech/PAYGO company is an added advantage
- Previous work experience in field collections is an added advantage
Skills & Competencies:
- Excellent people relations skills
- Fraud detection and investigation skills; attention to detail
- Advanced Excel skills
- Problem-solving, good communication and presentation skills
- Good planning and organization skills
How to Apply
About Sun King
Sun King is a renewable energy technology company that designs, manufactures, distributes, installs, and finances solar energy solutions for households and businesses that lack reliable access to electricity — especially those living off the electrical grid. Its products include solar lanterns, solar home systems, energy storage products, and solar-powered appliances, and they are often sold with pay-as-you-go (PAYG) financing to make clean energy affordable.
Founded in 2009, Sun King has grown into one of the world’s most impactful off-grid solar companies, serving tens of millions of users in over 40+ countries across Africa, Asia, Latin America, and beyond.
LinkedIn
Sun King is the rebranded global identity of what began as Greenlight Planet — a business created to expand access to clean, safe, and affordable energy to underserved populations.
Mission
To design and deliver affordable, reliable solar energy solutions that transform the lives of off-grid and under-electrified households and businesses around the world.
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