Agent Call CenterNew!

Description (Public)

Call Center Agents support Echowa's international clients by handling customer calls and written requests, resolving issues and keeping accurate records in client systems.

Duties, Roles and Responsibilities

Handle inbound and outbound calls for partner clients.
Resolve customer requests and escalate unresolved cases to the team lead.
Log every interaction accurately in the client's system.
Meet call quality, handling time and satisfaction targets.
Maintain confidentiality of customer and client information.

Qualifications, Education and Competencies

Qualifications & Experience:

Diploma or bachelor's degree in any field.
Fluency in English and French is highly desirable.
Good telephone manner and clear communication.
Willing to work shifts matching international time zones.
Prior call center or customer service experience is an advantage.

Skills & Competencies:

Communication.
Listening and empathy.
Accuracy.
Resilience.
Teamwork.

How to Apply

About Echowa Ltd

Echowa Ltd is a dynamic, Kigali-based company dedicated to providing high-quality professional services outsourcing to international partners. We bridge the gap for foreign companies seeking efficiency and excellence by offering a versatile team of experts in IT, design, accounting, and administrative management. Our culture is built on technical excellence, agility, and a commitment to delivering reliable, high-performance solutions for our global clients.