Aftersales (Dealership) ManagerNew!

Description (Public)

NFT Consult is recruiting an Aftersales Manager for an automotive dealership in Kigali to lead workshop operations, parts and accessories, team performance and departmental profitability.

Duties, Roles and Responsibilities

Lead daily workshop operations to deliver timely, high-quality vehicle maintenance and repair services
Allocate work to technicians and monitor productivity, quality and turnaround
Coordinate staff training, supervision and performance evaluation
Manage parts and accessories stock levels, records, audits, storage and labelling
Coordinate cost-effective procurement and timely supply of parts and manage supplier relationships
Ensure efficient parts counter service and reduce obsolete or slow-moving stock
Build customer relationships, provide accurate quotations and resolve complaints and escalated service issues
Track departmental profitability and grow parts and accessories sales

Qualifications, Education and Competencies

Qualifications and Experience

Bachelor's degree or National Diploma in Engineering, Automotive Technology or a related field
Automotive certification or a relevant managerial certificate is essential
At least five years of automotive aftersales experience, including three years in a supervisory or management role
Practical experience using dealership management systems
Valid driver's licence

Skills and Competencies

Strong technical knowledge of vehicles, repair procedures, parts and warranty processes
Commercial acumen and analytical thinking
Negotiation and problem solving
Leadership and team development
Customer service and complaint resolution
Inventory and stock control discipline

How to Apply

About NFT Consult

NFT Consult is a premier human resources consultancy firm that has established itself as a leader in talent acquisition, management, and development across East Africa. Founded with a vision to bridge the gap between top talent and leading organizations, NFT Consult has consistently delivered exceptional HR solutions tailored to meet the unique needs of its clients. Established in 2005, NFT Consult is a business process outsourcing firm headquartered in Kampala, Uganda, with additional offices in Hoima, South Africa, Kenya, Botswana, Rwanda, Tanzania, Zambia, Burundi, and South Sudan. The company specializes in executive search, staff recruitment, manpower outsourcing, HR process outsourcing, training, and talent development, aiming to transform organizations and unlock individual potential. NFT Consult serves clients across various sectors, including ICT, oil and gas, telecommunications, and financial services. The firm fosters a work culture that emphasizes empathy, integrity, innovation, and diversity, offering job opportunities that align with these values. For more information, visit their official website at www.nftconsult.com.