Administrative Officer

Description (Public)

IHK is seeking a professional Administrative Officer to handle patient registration, insurance verification, and billing while ensuring a high standard of customer service.

Duties, Roles and Responsibilities

Greet and welcome patients and visitors in a courteous and professional manner.
Collect and accurately record patient information, including personal details, insurance data, and medical history.
Ensure all required forms and documents are completed and signed by patients.
Manage patient bookings and verify patient insurance coverage and eligibility.
Communicate insurance-related information to patients and assist with inquiries.
Generate and review patient bills, ensuring accuracy and completeness.
Post invoices and present updated interim bills to clients.
Handle patient inquiries, complaints, or concerns in a professional and empathetic manner.
Ensure patient confidentiality and privacy are strictly maintained.
Maintain working knowledge of the appointment system and doctors' rotas.
Manage the switchboard and telephone operations efficiently.
Direct patients to appropriate departments or healthcare professionals.