The Administrative Officer receives, registers, directs and bills patients, verifies insurance cover, processes payments and maintains positive patient interactions at the hospital front office.
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Administrative OfficerNew!
Employer / Company
C-Care Uganda (IMC)
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Description (Public)
Duties, Roles and Responsibilities
- Greet and welcome patients and visitors in a courteous and professional manner.
- Collect and accurately record patient information including personal details, insurance data and medical history.
- Ensure all required forms and documents are completed and signed by patients.
- Handle patient bookings.
- Verify insurance coverage and eligibility including co-pays and deductibles.
- Generate and review patient bills and explain billing procedures to patients.
- Post invoices and present interim bills and invoices to clients.
- Close visits in the system and submit invoices to the vetting team.
- Handle patient inquiries, complaints and concerns professionally and empathetically.
- Maintain patient confidentiality and privacy.
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's degree in any business field.
- At least 1 year working in a service industry.
Skills & Competencies:
- Excellent customer service and communication skills.
- Attention to detail and accuracy in billing.
- Empathy and patience with patients.
- Teamwork and ability to resolve complaints quickly.
How to Apply
About C-Care Uganda (IMC)
C-Care Uganda is a leading healthcare provider committed to offering quality and accessible medical services across Uganda, with a mission to deliver comprehensive, patient-centered care through innovative solutions and professional expertise. Known for its dedication to improving healthcare standards, C-Care Uganda has earned a strong reputation for excellence in services ranging from outpatient care to specialized medical treatments. The company fosters a work culture based on teamwork, mutual respect, and continuous learning, ensuring that employees feel valued and supported in their personal and professional growth.
With a focus on attracting and retaining top talent, C-Care Uganda offers a variety of job opportunities in a dynamic environment, promoting flexible work arrangements where possible. Since its inception, the company has evolved significantly, expanding its reach and capabilities to cater to the growing healthcare demands in Uganda. By integrating modern technology and best practices, C-Care Uganda has developed an innovative business model that emphasizes quality care, efficiency, and patient satisfaction.
With a network of healthcare centers across the country, the company continues to broaden its footprint, providing accessible healthcare to diverse communities. Core values of integrity, compassion, accountability, and excellence guide C-Care Uganda’s operations and interactions with patients, employees, and partners. Through its corporate social responsibility efforts, C-Care Uganda contributes to community health programs and initiatives aimed at improving the overall well-being of underserved populations. For more information, visit www.c-careuganda.com.
Mission
C‑Care’s mission focuses on delivering the most caring medical expertise, always putting patients first. Its approach elevates clinical excellence with compassion, aiming to offer quality healthcare that is accessible and trusted by all, from routine care to complex specialist services.
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