Acquisition Officer

Description (Public)

Numida is hiring an Acquisition Officer to ensure a positive first impression with loan applicants, reviewing loan applications, making informed lending decisions, and providing exceptional support to applicants in Western Uganda.

Duties, Roles and Responsibilities

Assess incoming loan applications for completeness and basic eligibility per Numida's policies
Conduct due diligence interviews with applicants via phone to approve or dismiss loan applications
Perform basic financial analysis of applicant businesses, validating business activities and financial situations
Communicate with clients, providing clear guidance on necessary corrections and exceptional customer service
Address inbound service inquiries through phone and WhatsApp, ensuring prompt and professional resolution
Foster positive relationships, even with declined applicants, and promote recommendations to qualifying business owners
Collaborate with the Commercial Strategy and operational teams on experiments to enhance service quality
Execute referral calls to applicants who have dropped off to generate new business opportunities

Qualifications, Education and Competencies

Qualifications & Experience:

University degree in any field
1+ year of work experience in a Customer Care function or in a Credit Institution
Experience working in a Call Center is a strong asset
Fluency in English and Runyakitara is required; candidates must be willing to relocate to Mbarara, Western Uganda

Skills & Competencies:

Knowledge and practical experience with great customer care principles
Strong interpersonal and communication skills
Computer proficiency with relatively high typing speeds
Good critical-thinking and problem-solving skills

How to Apply

About NUMIDA

Numida uses proprietary credit models and tech-enabled underwriting processes to provide unsecured working capital loans to African micro and small businesses. Instead of borrowing from informal lenders or family, business owners download the Numida app, apply in minutes, and receive capital within a day. There are 20 million of these businesses in Africa, representing a $5 billion market opportunity, and traditional microfinance is failing them. We have figured out how to score and disburse unsecured loans to cash-based businesses that have no digital transaction history, with excellent collection rates. Within 10 years, we anticipate enabling at least 1 million small business owners on the continent to achieve their dreams. We are backed by world-class investors such as Serena Ventures, Onafrig, Breega, and 4Di Capital.