Account ManagerNew!

• Market and sensitise customers about company products and services.
• Acquire new clients through stage visits, business centres and repeat client engagements.
• Maintain a maximum of 200 active leases and drive cross-selling of additional products.
• Conduct loan vetting of clients and guarantors through stage, home and guarantor visits.
• Document and capture vetting information in the CRM and approve vetted clients in the system.
• Train clients on asset acquisition terms, guarantor responsibilities, payment terms and insurance.
• Ensure clients have KRA PIN and National ID captured in their profiles.
• Explain and sign off agreements and give clients a copy.
• Follow up clients by phone and physical visits and ensure full down payments and timely repayments.
• Notify clients of overdue payments and initiate recovery actions for defaults.
• Coordinate, escalate and document accidents, impoundments, breakdowns and stolen assets.
• Resolve customer complaints in a timely manner and support after-sales retention.
• Record all customer interactions and document agreements in the system.

Qualifications & Experience:

• Diploma or equivalent in a business-related course.
• At least 1 year of experience in microfinance is preferred.
• Motorbike riding competence is a mandatory requirement.
• Unquestionable integrity and transparency.
• Dependability and commitment.

Skills & Competencies:

• Excellent interpersonal skills with customers, colleagues and the community.
• Customer relationship management.
• Loan follow-up and recovery discipline.
• Record keeping and systems use.
• Problem solving in the field.
• Time management and self-drive.