Mail Handlers

1. Sort incoming and outgoing mail and parcels based on routes, destinations, and delivery schedules.

2. Assist customers with postal service inquiries and provide information on available products.

3. Ensure on-time and accurate delivery of mail to the designated recipients.

4. Maintain records of deliveries, including undelivered or returned items, and report any delivery challenges to the supervisor.

5. Weigh, stamp, and process mail items with correct postage and secure packaging for delivery or dispatch.

6. Perform basic motorcycle checks to ensure safe operation and report mechanical issues for repair.

7. Follow traffic laws and safety regulations when riding, and always wear appropriate protective gear.

8. Handle postal items with care, maintain confidentiality, and follow all postal handling procedures.

9. Repackage and report any damaged or torn items, re-weigh and secure them properly.

10. Perform any other duties as assigned by the supervisor.

Key Performance Indicators

• Accuracy rate of sorted and routed mail

• Daily volume of mail processed

• Timeliness of deliveries

• Number of customer complaints related to mail handling

Minimum Qualifications

• Uganda Certificate of Education (UCE)

• Valid rider’s permit (Class A)

Experience

• Minimum of two (2) years relevant experience in a reputable organization

Required Competencies

• Effective written and verbal communication

• Strong physical ability to lift and handle heavy parcels and mailbags

• Proficiency in basic computer use

• Fluency in spoken and written English

• High level of accuracy, reliability, and customer service orientation