Underwriting Assistant

Key Duties and Responsibilities:

Application Processing:

• Assist in reviewing insurance applications for completeness and accuracy.

• Enter client data and policy information into the underwriting system.

• Ensure proper documentation is attached to each application, including relevant financial and legal documents.

Risk Assessment Support:

• Support the underwriting team in gathering necessary information to assess risks.

• Help prepare initial evaluations of potential risks for approval by the Underwriter.

• Research client backgrounds, risk exposure, and claim histories to support risk assessments.

Policy Issuance:

• Prepare insurance policy documents for issuance, amendments, renewals, or cancellations.

• Ensure all documents comply with Britam’s guidelines and regulatory requirements.

• Send out policy documentation to clients, brokers, and other relevant stakeholders.

Customer and Broker Interaction:

• Respond to inquiries from clients, brokers, and agents regarding underwriting decisions or policy details.

• Assist brokers and agents in clarifying coverage options and policy terms.

• Follow up on pending or missing information from clients to complete underwriting assessments.

Documentation and Reporting:

• Maintain accurate and up-to-date records of all applications, renewals, endorsements, and cancellations.

• Prepare routine reports and summaries on underwriting activities for the team’s review.

• Support in maintaining compliance with industry regulations.

Collaboration and Team Support:

• Work closely with other departments (Claims, Sales, Customer Service) to ensure a seamless customer experience.

• Assist the underwriting team in preparing for internal and external audits.

• Participate in continuous improvement initiatives to optimize the underwriting process.

Training and Development:

• Stay updated on Britam’s products and services as well as industry trends.

• Participate in training sessions on underwriting tools, regulatory updates, and risk management strategies.

• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

• Perform any other duties as may be assigned from time to time.

Qualifications:

• Bachelor’s degree in Insurance, Business Administration, or a related field.

• Insurance certification or progress toward certification (e.g., CII) is an added advantage.

• 1-2 years of experience in underwriting, insurance, or a related administrative role.

• Strong understanding of insurance principles, particularly in underwriting.

• Proficient in MS Office (Word, Excel, PowerPoint) and insurance management software

• Excellent attention to detail and strong organizational skills.

• Good communication and interpersonal abilities.

• Ability to work under pressure and meet tight deadlines.

• High level of integrity and ethical conduct.

• Team-oriented with the ability to collaborate across departments