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Training Captain job at Zwide | Apply Now
Port Elizabeth Central, Gqeberha, South Africa
Full Time
Are you looking for Hospitality jobs in South Africa 2025 today? then you might be interested in Training Captain job at Zwide
About the Organisation
Zwide is a leader in the hospitality industry, committed to delivering exceptional service standards and enhancing operational performance through the empowerment of its workforce. The company prioritizes continuous employee development, ensuring that all team members are well-trained, motivated, and capable of delivering superior customer experiences.
Job Title
Training Captain job at Zwide
Zwide
Job Description
Reporting to the People Capability Leader, the Training Captain will assess existing training practices, identify gaps, and design comprehensive training programs complete with tutorials, guides, and online modules. The role involves conducting restaurant orientations, training and certifying new and existing team members, and performing regular assessments to ensure knowledge retention and operational excellence. The Training Captain will facilitate new product training aligned with the marketing calendar, track and report training outcomes, maintain accurate training records, and continuously evaluate and recommend improvements to training materials and methods.
Duties, Roles and Responsibilities
Conduct restaurant orientation sessions for new team members on their start date or via the Learning Zone platform.
Train, coach, and certify team members in operational standards.
Complete training evaluations to assess knowledge retention among team members.
Deliver targeted training to address and bridge identified performance gaps.
Facilitate New Product Training sessions in line with the KFC marketing calendar.
Conduct biannual assessments for all employees to reassess knowledge and operational competence.
Assess additional training needs and discuss findings with the Training Manager and/or RGM.
Complete learner assessments for every team member twice a year.
Track, report, and analyze training outcomes, providing feedback to both participants and management.
Evaluate existing training materials and methodologies and recommend updates as necessary.
Maintain detailed and accurate employee training records.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Strong presentation, written, and verbal communication skills.
Understanding of the in-store learning process and participative training techniques, especially within the KFC system.
Excellent planning and organizing abilities, including resource allocation, task delegation, and control system utilization.
Strong coaching skills, including the ability to instruct, demonstrate, and systematically challenge learners with progressively complex tasks.
Ability to prioritize, plan, and systematize actions in line with available resources.
Experience using e-learning platforms (such as the Learning Zone) is an advantage.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply please click the “Apply” button below.
Interested candidates are encouraged to apply by submitting their application through the official company portal or recruitment platform, referencing AKM-348.
