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Busega, Kampala, Uganda



November 22, 2023 at 2:00:00 PM

About the Organisation

Egis is an international company active in the consulting, construction engineering and mobility service sectors that design and operate intelligent infrastructure and buildings. Egis operates in 120 countries and has 16,000 employees.

Job Title

Toll Plaza Manager-BUSEGA job at Egis

Job Description

The Toll Plaza Manager manages and oversees the toll operations/functions, collection systems, toll facilities, management of toll personnel, and coordination of customer service issues.
The position also manages and oversees collections and violations.

Duties and Responsibilities

Description de la mission

  • Monitors the project’s performance against contract provisions; works closely with the line manager to resolve conflicts and issues, as necessary

  • Manage, oversee and coordinate all tolling activities at the toll plaza.

  • With assistance of tolling specialist, oversees the maintenance of the electronic toll collection system by the IT department.

  • Reports road toll violations to line manager and incident management department in a timely manner.

  • Makes recommendations to the line Manager regarding violation enforcement policies.

  • Management of the toll personnel and coordination of customer service issues raised at branch level.

  • Establishes and monitors key performance indicators with respect to customer service; assesses quality and performance on a regular basis; makes recommendations for action and/or remediation, as appropriate.

  • Assists in the establishment of policies, procedures and business rules with respect to toll collections systems, revenue collection and back-office operations.

  • Supporting staff in system understanding for a better working environment.

  • Training new employees most especially the toll collectors and supervisors to ensure uniform working scheme among all the toll personnel.

  • Provides monthly reports to management.

  • Maintains collaborative, effective working relationships with toll supervisors and collectors.

  • Timely and daily audit of the plaza to have a daily reconciliation with the audit department.

  • Manage and control working Capital of the plaza

  • Ensuring strategic planning to mitigate discrepancy levels at the plaza and ensure toll collection reconciliation is balancing at the end of all shifts.

  • Grant support to the toll supervisors to ensure there is a timely workflow across all shifts.

  • Control and manage the traffic flow at the plaza by ensuring sufficient staff deployment.

  • Manages and oversees violation enforcement, including court relations.

  • Prepare and manage the work schedule of toll personnel at the plaza to have a timely change of shifts.

  • Works collaboratively and effectively with key stakeholders, including but not limited to customers, employees, the public and relevant state/local agencies

  • Keep the Tolling Specialist updated on all the tolling activities, challenges happening at the plaza.

  • Participates in meetings regarding systems performance, planning and maintenance, performance and modification.

  • Keep track of the asset register and ensure all assets at the plaza are properly maintained.

  • Performs other duties as requested.

Qualifications and Competencies


  • Bachelor’s Degree of Business Administration ( Accounting, Management) or related field. Significant related work experience may substitute for Bachelor’s degree i.e previous banking experience.

  • 3-5 years of experience in a variety of operations role(s).

  • 3 A minimum of 3 year’s successful experience in managing the overall operations of a toll collection project

  • Excellent analytical skills and excellent written and verbal communications skills

  • Excellent strategic management and project management skills.

  • Skills in collaborating with internal and external resources.

  • 2-3 years’ experience in transportation construction and tolling would be helpful.

  • Proficient in MS Word, Outlook, Excel and PowerPoint.

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.


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