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Kampala, Uganda
Full-time
About the Organisation
Job Title
Third Party Representative - Service Center. Sales and Distribution (Contract) job at MTN Uganda Limited
Job Description
Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.
Duties and Responsibilities
Main Job Functions:
Drive excellent customer service in the Service Centre
Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
Handle customer problems, queries, complaints and requests
Educate customers on products and services
Escalate customer issues for speedy resolution
Support companywide business initiatives at the branch
Ensure Service Centre standards are maintained at all times according to the blue print
Supervise third party teams
Support the Service Centre Supervisor in all operational activities in the store
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Education:
Bachelor’s degree in business administration, Social Sciences or any other relevant field.
Experience:
A minimum of one year experience in a service environment
Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Knowledge, Skills & Abilities
Customer Experience
Sales acumen
Service delivery
Data Savvy
Knowledge in MTN products and Services
Project Management
Learning Agility
Readiness to work with little supervision.
Customer focused.
Team Player
Follow through skills
Customer centricity / Accommodative
Excellent Communication skills
Strong interpersonal skills
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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