top of page
Share this Job:
Looking for jobs in Uganda 2024? Checkout the available MTN Uganda Jobs today. Easily apply for current vacancies on AfriCareers.net, and get hired.

Kampala, Uganda

Full-time

Deadline: 

November 27, 2023 at 2:00:00 PM

About the Organisation

MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.

With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.

MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.

Job Title

Third Party Representative - Call Center. Home Broadband job at MTN Uganda Limited

Job Description

The call Centre advisor will Attend to all escalated home broadband customer complaints and enquiries within the defined service parameters.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position;

Job Title: Third Party Representative - Call Center Home Broadband
Reports to: Team Leader – Customer Operations
No. of Vacancies: 1

Duties and Responsibilities

Main Job Functions:

  • Attend to all escalated home broadband customer complaints and enquiries within the defined service parameters.

  • Investigate all logged complaints and giving feedback to customers (via voice, SMS or Email) within the defined time frames.

  • To ensure onward escalation of customer issues as deemed appropriate.

  • To monitor escalated customer issues, ensuring follow up and timely closure of all completed cases on service desk.

  • To process customer rebates or credits as necessary.

  • Liaise with all departments regarding customer complaints, enquiries and faults, ensuring that feedback is given appropriately.

  • To utilize appropriate CS systems, data bases, processes and procedures to support work as necessary.

  • To produce management reports as required.

  • To live the brand values in dealings with customers and colleagues.

  • To undertake extra duties as deemed appropriate.

Qualifications and Competencies

Education:

  • A minimum of a bachelor’s degree


Experience:

  • 1 to 2 years’ experience in a customer center/call center environment

  • 1 year technical background and IT exposure within a cellular environment.

  • Customer interface, in person and or via the phone/ email

  • Multilingual in Ugandan languages; Click on this link to fill in the languages you speak https://forms.office.com/r/SKe8ESK7jq

  • Knowledge, Skills and Competencies

  • Telephone Etiquette

  • Customer Service Training

  • Products, Policies and Procedure Training

  • Contact Centre applications

  • Service Excellence

  • Flexibility and Agility in regard to working hours.

  • Planning and organizational skills

  • Communication skills

  • Negotiation skills.

  • Interpersonal skills.

  • Problem solving skills.

  • Decision Making Ability

  • General Business Writing

  • Troubleshooting

  • Assertive.

  • Initiative.

  • Perseverance.

  • Attention to detail.

  • Team player.

  • Friendly.

  • Can-do.

  • Integrity.

  • Reliability

  • Courteousness

  • Helpfulness

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

0

PRO CV WRITER

Increase your chances of getting hired with the perfect resume

Let us help you create a perfect CV and Cover Letter!

30% higher chance of getting a job

42% higher response rate from recruiter

Interview Pack @ shs. 5,000 only
Related Jobs
C-Care Uganda
Internal Control Manager job at C-Care

Management Jobs

Deadline: 

Jul 14, 2024

Internal Control Manager job at C-Care
Ogilvy Africa
Community Manager job at Ogilvy Africa

Management Jobs

Deadline: 

Jul 15, 2024

Community Manager job at Ogilvy Africa
Housing Finance Bank
Branch Manager job at Housing Finance Bank

Management Jobs

Deadline: 

Jul 12, 2024

Branch Manager job at Housing Finance Bank
Women in Technology Uganda
Program Officer job at Women in Technology Uganda

Management Jobs

Deadline: 

Jul 15, 2024

Program Officer job at Women in Technology Uganda
Mogas
Retail Station Managers job at Maestro Oil and Gas Solutions (MOGAS)

Management Jobs

Deadline: 

Jul 15, 2024

Retail Station Managers job at Maestro Oil and Gas Solutions (MOGAS)
You may also Like!
bottom of page