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Telecom IT BSS Lead job at Nft Consult Ltd \ Apply Now
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Telecom IT BSS Lead job at Nft Consult Ltd
Kampala, Uganda
Full-time
NFT Consult is a premier human resources consultancy firm that has established itself as a leader in talent acquisition, management, and development across East Africa. Founded with a vision to bridge the gap between top talent and leading organizations, NFT Consult has consistently delivered exceptional HR solutions tailored to meet the unique needs of its clients.
Vision and Mission
NFT Consult's vision is to be the most trusted and innovative HR partner in Africa. Their mission is to empower businesses by providing comprehensive HR solutions that enhance performance, foster growth, and drive success.
Telecom IT BSS Lead job at Nft Consult Ltd
Nft Consult Ltd
The Telecom IT BSS Lead is a pivotal role responsible for the strategic direction, implementation, and ongoing optimization of Business Support Systems (BSS) within a telecommunications company. This individual will lead a team of BSS professionals to ensure seamless operation, integration, and enhancement of critical business processes such as customer relationship management (CRM), billing, order management, and revenue assurance.
BSS Implementation and Management:
Oversee the selection, implementation, and integration of BSS applications and platforms.
Manage vendor relationships to ensure timely delivery and quality of services.
Define and enforce BSS governance processes for change management, release management, and incident resolution.
Manage the Development, Delivery, Testing and Deployment of Products and Services in co-ordination with the BSS vendor.
Manage and Assign the priorities for delivery
Operational Excellence:
Ensure high availability, performance, and security of BSS systems.
Establish key performance indicators (KPIs) to monitor BSS effectiveness and identify areas for improvement.
Lead the troubleshooting and resolution of complex BSS issues.
Team Leadership:
Build and mentor a high-performing team of BSS professionals.
Foster a culture of innovation and continuous improvement.
Allocate resources effectively to meet project deadlines and operational demands.
Budget Management:
Develop and manage the BSS budget, including capital expenditures (CAPEX) and operating expenses (OPEX).
Track and report on BSS expenditures and return on investment (ROI).
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in computer science, Information Technology, or a related field.
A master’s degree in business administration (MBA) or a relevant technical field is a plus.
Experience
7+ years of experience in the telecommunications industry with a focus on BSS.
3+ years of experience in a leadership role managing BSS teams and projects.
Proven track record of successful BSS implementations and transformations.
Technical Skills
Deep understanding of BSS architecture, components, and technologies (CRM, billing, order management, revenue assurance).
Familiarity with industry standards and best practices (e.g., TM Forum).
Experience with cloud-based BSS solutions is a plus.
Leadership Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to influence and collaborate with stakeholders at all levels.
Strategic thinker with a focus on results.
Additional Considerations:
Certifications: Relevant certifications (e.g., TM Forum, ITIL) are a plus.
Compensation: Competitive salary and benefits package.
Location: This role may be based in a corporate office or offer remote work flexibility.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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