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Main duties and Responsibilities:

• Supervise the planning, implementation, and maintenance of the university's ICT infrastructure, including servers, networks, and data centers.

• Oversee the execution of ICT projects, from conception to completion, ensuring that projects are delivered on time and within budget.

• Work with the Director of University ICT Services to propose and implement needed ICT services to required standards or according to existing Service Level

• Agreements (SLA).

• Lead and mentor a team of technical professionals, fostering a collaborative and innovative work environment.

• Plan for, introduce and integrate new technologies in the existing environment.

• Develop, implement and maintain an effective network and data security strategy to safeguard University data and systems.

• Coordinate with other departments to identify technology needs and align ICT projects with the University's strategic goals.

• Ensure the reliability, security, and scalability of the ICT systems to meet the university's academic and administrative needs.

• Collaborate with external vendors to procure hardware, software, and services that meet the university's standards and requirements.

• Oversee the ICT helpdesk function, ensuring timely resolution of technical issues and providing excellent customer service to faculty, staff, and students.

• Develop and implement training programs to enhance digital literacy and promote efficient use of ICT resources.

• Provide periodic update reports to the Director, University ICT Services.