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Duties and Responsibilities

• Plan, organize and manage all technical projects and ensure successful completion within the budgeted profit margins and set timelines

• Identify opportunities for process improvement and innovation, fostering a culture of continuous learning within the team

• Utilize deep technical knowledge to make informed decisions, provide guidance, and solve complex technical challenges.

• Collaborate with cross-functional teams to align technical strategies with overall business goals.

• Ensure technological innovation strategies and processes are in place to meet business objectives and needs in terms of price, service quality and delivery target

• Ensure quality service delivery to the existing client base to generate more revenue and increase customer satisfaction

• Monitor the system for repeat visits for the same problems and address the same with the supervisor for a permanent solution.

• Develop and implement strategies for increasing revenues

• Support the sales team by constantly identifying opportunities for new value-creation technological products

• Monitor and generate reports for the manager for non-confirming installation for further action and ensuring installations are trouble-free.

• Manage resources efficiently, including hardware, software, and personnel, to maximize productivity.

• Timely report generation and submission to respective clients

• Communicate effectively with both technical and non-technical stakeholders, presenting project updates and proposals clearly

• Stay current with industry trends and technological advancements to drive strategic technical decisions