Specialist - Records Management job at MTN Mobile Money Uganda Limited | Apply Now

• Management of Mobile money agent, merchant and partner records and monitoring of their operations.

• Establish and maintain records management processes and practice in line with Data Protection Policy/Regulators.

• Record and Document lifecycle for physical documents and perform disposal of obsolete records.

• Support all stakeholders with records retrieval as per guidelines.

• Ensure all electronic records are in the central repository within 24hours of creation.

• Receipt and archival of all KYC (Know your customer) for Mobile Money agents and service partners documents. The archival process is Both Electronic and Physical.

• Track Accounts that have been granted exceptional approval due to being non-compliant but require to be activated on the MM system are regularized as scheduled. If the regularization does not take place, then the supervisor will draft a motivation/ seek approval to have them suspended/ blocked.

• Supervise MoMo Records handling in the service centres and connect stores to ensure all service requests are stored in a central repository

• Organize, classify, and index all received documents as per the process guidelines.

• Track KYC Compliance for Merchants, Partners and Agents.

• Close all audit and risk items within the set period.

• Perform any other duties as may be assigned from time to time.

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to the Manager Retail Operations

• Manage and provide solutions to escalations that have multiple processes/functions impact on the critical path of service delivery, keeping Manager Retail Operations appraised of the same.

Performance

• Build and manage a high performing team by providing leadership, role clarity, training and career development

• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program

• Provide definition of roles, responsibilities, individual goals and performance objectives for the team

• Ensure open communication channels with staff and implement change management interventions where necessary

Reporting

• Share daily, weekly and monthly reports or as would have been defined as per business requirements within the agreed SLA’s.

• Report on an ad hoc basis on specific enhancements, as required.

Operational Delivery

• As the Specialist Records Management, the role is responsible for,

• Ensuring that records management practices comply with relevant laws, regulations and industry standards

• Ensuring that all relevant records are created, captured and stored and a central repository as per company policies and procedures.

Delivery:

• As the Specialist records management, the role is accountable for the following work area outcomes:

• Archival of Agent, Merchant and Partner Documents

• Review submitted documentation (fully signed forms and identification by the applicants)

• Organize, classify, and index all received documents as per the process guidelines.

• Update of systems with KYC

• Review submitted documentation on Agent, Merchant and partner Onboarding store all in the central repository idoch.