Specialist – Fraud Manager job at MTN Uganda | Apply Now

• Prepare and publish Opco reports / dashboard as per the agreed frequency and format for regular forensic checks

• Assist in preparation of incident based fraud reports

• Identify fraud indicators based on defined analysis and checkpoints to identify hidden trends and patterns requiring detailed forensic investigations

• Perform initial diagnosis for deviations noted, wherever in excess of set threshold limits

• Assist Fraud and RA Managers with respect to investigation support – validating evidence, documenting evidence, performing analysis as-asked, providing information as-requested

• Assists in performance of day to day fraud management operations

• Assist in periodic gross revenue risk assessment to establish Fraud Assessment plan for the period (activity calendar, frequency, criticality of reconciliations etc)

• Apply MTN Methodology for quantification of fraud scenarios and provide initial report to Fraud Manager for review and validation

• Coordinate with BRM on any specific incident based forensic requirements

• Comply with communication and confidentiality protocols for fraud related information

• Coordinate the implementation of corrective actions and preventive controls recommendations

• Design, test and implement controls.

• Participate and provide inputs in operational meetings as and when required

• Set up and manage adhoc meetings for day to day operational requirements as and when required

• Review performance metric dashboards prepared on various performance metrics and provide input to the manager.

• Participate and provide inputs in project status meetings

Key Performance Areas:

• Root cause analysis and remediation of subscriber related matters

• Controls validation and execution to minimise leakage opportunities

• Support for control gap closure, control quality and review for risk reduction

• Provide input into RAFM strategy in accordance with the overall MTN strategy

• Innovate and create new product or service solutions through the Process Design Authority (DA), as per revenue protection mandate

• Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team

• Quantification of the leakages realised from system and control failures

• Follow up with primary control on process development and or improvement for vulnerable areas for which no process is defined