Social Media Executive job at True North Ltd | Apply Now

Key Duties and Responsibilities:

Social Media Handling

• Work with the Social Media Manager to develop & implement the company’s overall social media strategies and tactics

• Engage online and social media audiences on a daily basis and help maintain relationships with key influencers.

• Assist with internal efforts around social media, i.e. working with internal partners and audiences across organizational business lines

• Attend to customer queries in a timely manner on the company’s Social Media platforms and manage escalations.

• Execute company’s day-to-day social media activities, including posting to, updating its social media platforms

• Monitor and track all social media initiatives and tactics implemented and develop reports on those findings

• Continue to refine and define our social care process

Reporting  

• Track social media program results and report on those findings, as well as assist in active “listening” to the social media community, regularly reporting on those findings

• Analyze and report social media actions on a monthly basis for successes and new opportunities

Compliance & Adherence to Company processes       

• Ensuring that all internal processes are adhered to and followed.

• Perform any other lawful duties as assigned by the supervisor or higher authorities