Related Jobs
.png)
Related Jobs
Related Jobs
Share this Job
SME, Solution, Client Journey Design & Delivery job at Standard Bank Group | Apply Now
Gauteng, South Africa
Full Time
Are you looking for IT jobs in South Africa 2025 today? then you might be interested in SME, Solution, Client Journey Design & Delivery job at Standard Bank Group
About the Organisation
Standard Bank, founded in 1862, is one of South Africa's oldest and largest financial institutions. With its headquarters in Johannesburg, the bank plays a significant role in the African continent's economy. It offers a wide range of services, including personal and business banking, corporate and investment banking, wealth management, and more.
Standard Bank is known for its extensive branch network across South Africa and its presence in over 20 African countries. The bank’s commitment to innovation is evident in its digital banking solutions, which provide customers with convenient, secure ways to manage their finances.
Job Title
SME, Solution, Client Journey Design & Delivery job at Standard Bank Group
Standard Bank Group
Job Description
As an SME in Solution and Client Journey Design & Delivery, you will be instrumental in identifying and transforming key touchpoints of the client journey through end-to-end redesign and solution implementation. You will gather qualitative and quantitative insights to inform product and service design, and you will collaborate across multiple teams to ensure integration of customer-focused strategies. This role also includes the deployment and monitoring of redesigned journeys, measuring outcomes, and continuously refining solutions to improve client satisfaction and operational efficiency.
Duties, Roles and Responsibilities
Gather and analyze client feedback and data to identify pain points in the client journey
Redesign and optimize end-to-end client experiences based on insights
Translate business and functional requirements into technical specifications
Deploy and monitor client journey improvements
Measure outcomes and success metrics to evaluate client satisfaction and business impact
Collaborate with internal teams including IT, product, and operations for solution delivery
Ensure alignment with the bank’s strategic objectives and compliance requirements
Drive continuous improvement through feedback loops and agile methodologies
.png)
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Educational Requirements:
First Degree in Business Commerce or Information Technology
Experience Required:
5 to 7 years of experience in the banking or financial services industry
Demonstrated ability to translate business needs into technical and customer-focused solutions
Proven experience managing products and people
Strong understanding of bank products, systems, and processes
Ability to manage an income statement and lead cross-functional project teams
Excellent problem-solving, communication, and analytical skills
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
