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SMB Account Manager, Restaurants – Uber Eats Kenya job at Uber | Apply Now
Nairobi, Kenya
Full Time
Are you looking for Marketing jobs in Kenya 2025 today? then you might be interested in SMB Account Manager, Restaurants – Uber Eats Kenya job at Uber
About the Organisation
Uber is a global transportation company that revolutionized the way people move around cities. Founded in 2009 by Garrett Camp and Travis Kalanick, Uber started as a simple idea to connect riders with drivers through a smartphone app, offering a more convenient and efficient alternative to traditional taxis.
Uber's app allows users to request a ride with just a few taps, track the driver's arrival, and pay electronically, making transportation easy and hassle-free. The company quickly expanded its services to include various ride options, such as UberX (affordable rides), UberBLACK (premium rides), UberPOOL (shared rides), and even UberEATS, a food delivery service.
Uber operates in hundreds of cities worldwide, offering millions of people a reliable transportation option. The company's technology-driven approach has also made it a leader in developing autonomous vehicles and exploring future mobility solutions.
However, Uber has faced challenges, including regulatory hurdles, competition, and concerns about driver treatment. Despite these, it remains a dominant player in the ride-sharing industry, continuously innovating and expanding its services to meet the changing needs of urban mobility.
Job Title
SMB Account Manager, Restaurants – Uber Eats Kenya job at Uber
Uber
Job Description
As the SMB Account Manager for Uber Eats in Kenya, you will be responsible for managing key accounts in the small-to-medium business segment, primarily in the restaurant and retail space. You’ll lead strategy development, foster strong partner relationships, drive business growth, and implement operational improvements. The role requires close collaboration with cross-functional teams, proactive issue resolution, performance monitoring, and effective communication to ensure partners achieve sustainable success on the Uber Eats platform.
You will build business plans with partners, identify growth opportunities, introduce new Uber Eats features (like Ads and Offers), and maintain on-the-ground knowledge of the local market to inform broader strategic direction.
Duties, Roles and Responsibilities
Develop and execute account management strategies for Kenya’s restaurant/retail SMB segment.
Build and maintain strong, growth-oriented relationships with restaurant and grocery partners.
Design and implement scalable processes to drive business performance.
Collaborate with Merchant Operations, Marketing, and Community Operations teams.
Promote adoption of Uber Eats tools and services (Ads, Promotions, Offers).
Analyze partner data to improve partner operations and customer experience.
Act as a brand ambassador for Uber Eats, ensuring a high-quality partner journey.
Resolve operational issues and support partners through change and platform developments.
Use data insights to drive partner success and internal reporting.
Foster market-specific insights to enhance Uber Eats' country-level strategies.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum Requirements:
Demonstrated experience in account management or business development.
Excellent negotiation and deal-making skills.
Strong understanding of business operations and partner relationship dynamics.
High attention to detail with strong analytical and decision-making ability.
Strong planning, prioritization, and organizational skills.
Excellent communication, interpersonal, and stakeholder engagement skills.
Proficient in using Excel/Google Sheets and data analysis tools.
Ability to manage multiple tasks under tight deadlines with resilience.
Preferred Attributes:
Autonomous and self-driven with minimal supervision.
Experience in project and change management.
High adaptability and eagerness to work in a fast-paced environment.
Passion for working with partners and delivering win-win solutions.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
