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Kampala, Uganda
Full-time
True North Ltd is a leading consulting and talent solutions firm dedicated to helping businesses and individuals achieve their full potential through strategic human capital development, leadership training, and organizational transformation. Recognized for its expertise in executive search, talent management, and business advisory services, the company has built a strong reputation for delivering tailored solutions that drive growth and operational excellence.
True North Ltd fosters a dynamic and inclusive work culture, offering employees opportunities for continuous learning, career development, and a collaborative environment that values innovation and excellence. The company provides diverse job opportunities in consulting, recruitment, training, and business strategy, with flexible work arrangements that support productivity and work-life balance.
Since its inception, True North Ltd has evolved by leveraging industry insights, cutting-edge technology, and a deep understanding of market trends to develop innovative talent solutions that address workforce challenges. Its business model integrates data-driven recruitment, leadership coaching, and digital HR solutions to enhance talent acquisition, employee engagement, and business performance.
With a broad reach, the company serves clients across multiple industries, including finance, healthcare, technology, and manufacturing, supporting businesses in Uganda and beyond. Rooted in core values of integrity, excellence, collaboration, and impact, True North Ltd remains committed to fostering ethical business practices and sustainable talent development. Through Corporate Social Responsibility (CSR), the company actively supports youth employment programs, leadership mentorship, and community capacity-building initiatives to drive positive social change. For more information about services, partnerships, and career opportunities, visit [Company Website].
Site Station Manager job at Truenorth Africa
True North Ltd
The Site Station Manager is responsible for overseeing the day-to-day operations of the petrol station, ensuring smooth functionality, exceptional customer service, and adherence to safety and regulatory standards. This role involves managing staff, maintaining inventory, and optimizing overall station performance.
Participate in hiring and training service station staff.
Handle money and banking
Manage, train, and evaluate site staff performance.
Manage operational excellence of the site.
Sharing the daily sales report with the Territory Manager
Report engineering, maintenance, and repair hiccups with the territory manager and the operations manager as soon as they are detected.
Drive sales and targets.
Handle customer complaints and queries in a professional way.
Manage the relationship between the site and customers.
Assign, schedule and monitor the tasks given to site staff.
Answer and resolve customer needs and objectives.
Ensure joyous experience to customers and guests through great pleasant services.
Chair functional team meetings and events to enhance quality in services.
Train other site staff of customer service and product knowledge.
Do inventory controls of materials, items, and products.
Maintain the service station premises in a neat and organized manner.
Maintain good relationships with the vendors and suppliers.
Bill and collect payments from customers for services rendered.
Receive money from pump attendants and verify the amounts.
Enforce the Health and Safety activities.
Manage the miscellaneous expenses.
Pay site bills like water, electricity, security and so on.
Monitor and follow up the standards set for the site like automation, UHOT, hygiene
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor's degree/ Diploma in Business Management or a related field (preferred).
Experience:
Proven experience in retail management, with a focus on petrol station operations.
Compulsory Skills & knowledge
Strong communication and interpersonal skills.
Strong written & spoken English language.
Basic Computer Skills in Excel and Word
Strong leadership and team management skills.
Excellent interpersonal and communication abilities.
Proficiency in financial management.
Sound understanding of safety regulations and compliance.
Customer-focused with a commitment to delivering exceptional service.
Problem-solving skills and ability to handle challenging situations.
Adaptability and flexibility in a fast-paced environment.
Proficiency in using software for sales tracking, inventory management, and reporting.
Job application procedure
You can apply by submitting your CV to ola.jobs@truenorthafrica.com , include your area of residence within you application.
All application documents Must be in either PDF or MS. Word.
NOTE: The qualified applicants will be kept in the database for selection as and when needed
