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Job Summary

Job Title:
Service Center Advisors
Employer:
Exquisite Solution
Location:
Kampala, Uganda
Country:
Contract Type:
Full-time
Job Category:
Management
Number of Positions:
1
Deadline:
Friday, 15 March 2024

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Service Center Advisors job at Exquisite | Apply Now

Kampala, Uganda

Full-time

Are you looking for Management Jobs in Uganda 2024? If yes, then you might be interested in Service Center Advisors job at Exquisite Solution

Deadline: 

15 Mar 2024

​Exquisite Solution Limited, established in 2006, is a premier Business Process Outsourcing (BPO) company headquartered in Kampala, Uganda, with additional offices in England and across the region. The company is dedicated to delivering a comprehensive range of professional services, including Human Resources Consulting, Payroll Management, Administrative Support, Executive Search, Corporate and Personal Development Training, and HR Compliance Audits.

Renowned for its innovation, passion, and unmatched professionalism, Exquisite Solution has built a strong reputation in the industry. The organization fosters a dynamic and inclusive work culture, offering employees opportunities for growth and development in various professional fields. Regularly, Exquisite Solution announces job openings across multiple departments, providing flexible work arrangements to accommodate diverse professional needs.

Since its inception, the company has evolved by integrating cutting-edge technology and client-centric approaches into its business model, ensuring tailored and effective solutions for clients. Operating with a dedicated team of over 1,000 employees, Exquisite Solution has expanded its reach to serve clients both locally and internationally. The company's core values include innovation, integrity, and excellence. Through its corporate social responsibility initiatives, Exquisite Solution actively contributes to community development and social welfare programs. For more information, visit their official website at https://exquisitesolution.com

Service Center Advisors job at Exquisite Solution

Exquisite Solution

We are searching for a responsible Service center advisor to assist the Service Center Manager in overall management of the service center through dual control implementation and daily operations.

  • Driver excellent customer service in service center

  • Assist the Service Center Manager in overall management of the service center through dual control implementation and daily operations

  • Handle customer problems, complaints and queries.

  • Educate customers on products and services

  • Escalate customer issues when needed

  • Support companywide business initiatives at the Branch

  • Ensure Service Standards are maintained at all times according to the blue print

  • Supervise third party teams

  • Support the SC Manager in operational activities in the store.

  • Prepare weekly, monthly, quarterly reports

  • Manage manpower resources at the cluster with SCOM

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  • Bachelor’s degree

  • At least 3 years in a service environment

  • Degree in Business related course

  • Social science or related field.


Competencies;

  • Excellent communication skills

  • Good problem-solving skills

  • Pays attention to detail

  • Good interpersonal skills

  • Capability and willingness to take responsibility

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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