About the Organisation

On 6th December 2018, it was announced that NIC Bank, an institution with a rich history of retail banking; and CBA Bank, a forerunner of innovation in the banking space, would be merging to form a new bank with unmatched strength, expertise and regional reach.

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.

Learn more about this organisation

NCBA Bank Jobs (7new) - January 2024

Job Title

Senior RM Corporate Banking job at NCBA Bank

Job Description

Manage a portfolio of corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned portfolio in line with the Bank’s strategy.

Duties and Responsibilities

Key Accountabilities (Duties and Responsibilities)

Financial

This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.
Balance Sheet Growth
Profitability: PBT
Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
PAR contained within the limits set.
NPL < 5%.
PAR aggressively managed within the first 30 days to minimize conversion to NPL status.

Internal business processes

Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
Nil repeat findings
100% SLA Adherence
100% adherence to agreed turnaround times

Customer

Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
Accurate real-time CRM data
Customer satisfaction:
Net Promoter Score
CSI/RSI

Learning and growth

Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
Level of own development plan maintenance.
Own competency score

Qualifications and Competencies

Ideal Job Specifications

Academic:

Bachelor’s degree from a recognized accredited university.

Professional:

At least 5 years’ experience in Corporate Banking and Relationship Management experience in a Banking or Financial institution environment

Desired work experience:

Proven track record of consistently achieving a portfolio’s financial growth. Experience in products, bank operations and customer experience is highly desirable. Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices.

Ideal Job competencies

Technical Competencies

Banking Broad based working / operational knowledge of banking (breadth and depth).
Certification in multiple areas of banking and/or banking support services.
Reference point and mentor for customers, colleagues, partners, for areas of expertise
Leadership .Exercises self-leadership delivering assigned work in line with professional and technical standards within given time frame.
Has the cognitive intelligence to draw together contrasting strands of information and present a compelling position.
Adheres to the company’s values and policies and delivers to set objectives. Has high moral intelligence.
Supervise appropriately all team members who shall be assigned for guidance /supervision
Customer Management Creates value adding solutions drawn from different product offerings to address client needs. Socialises and sell the solution to the different stakeholders as appropriate.
Closes the sale and monitors realisation of value for both the client and the bank.
Behavioural Competencies
Emotional Intelligence .Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
Social and Cross-cultural Awareness. Interacts with people (colleagues, customers, stakeholders and the public at large) in different social and cultural environments, showing respect and positive regard for them in an ethical and appropriate that are consistently with the values of the organization.
Agile. Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities.